Auto-Related FAQs

Some of the most frequently asked questions we receive about MCM-owned auto loans.

Why should I pay MCM if I didn’t borrow from them?

MCM acquires loans from banks and other lenders. Even if you didn’t apply for a loan with MCM, you must still fulfill your obligation to pay MCM as you would the original creditor.

Will I be charged late fees on my account?

MCM does not charge any fees. However, if you are late on your payment arrangement with us, we are not obligated to renew any prior offers.

What happens if my car is totaled, impounded or stolen?

We understand that this is a difficult situation. Even if your car is totaled or impounded, you are still responsible for paying off the remaining balance on your loan. Please call (800) 296-2657 to speak with an Account Manager who can assist you.

How can I get my vehicle title to sell or register my car?

If you do not have your car title, you must first resolve the remaining balance on your loan with MCM. Once the loan is fully resolved, we will release the lien on your vehicle, and you will receive a free and clear title for your car.

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How do I get my lien release after paying off my loan?

In most cases, once your final payment is processed and funds have cleared, we will mail the title or lien release within 10 business days.

If your state has an electronic title program and your record is held electronically (e-title), we can release our lien directly with the state. Your state’s DMV will then either issue a clear title or remove our name (Midland Credit Management, Inc.) from the vehicle’s title record.

Does MCM charge interest on its payment plans?

MCM does not charge interest or any hidden fees on our payment plans, so you can pay off your loan faster. However, accounts in the litigation process may incur additional charges.

What is the minimum monthly payment amount?

Your minimum monthly payment amount will depend on different factors, including your balance, employment status and overall ability to pay. Please log in to your account or call us to find out more.

Should I pay Midland Credit Management (MCM)?

MCM wants you to resolve your auto loan. The first step is to get in contact with us. You may be qualified for manageable repayment terms and might even pay less than what you expect. Call us or review your account now.

What legal actions can MCM take if I don’t make my payments?

MCM may take legal action which could include judgment, wage garnishment or placing a lien depending on your jurisdiction. However, our goal is to avoid this from happening. Call (800) 296-2657 or chat with us to find a solution before it gets to that point.

Testimonials

What People Are Saying

We help consumers resolve past-due debts. Hear what some of our consumers say about their experience working with MCM.

He took the time to, not only tell me about the detail of the account, but he actually listened when I said that I needed to ask a more poignant question.

–  J. B.–  

Very accommodating, very compassionate and understanding. [The representative I spoke with] listened to me and tried to help me as best as possible and I really appreciate it. He had outstanding customer service.

–  K. F.–  

Excellent customer service, very thorough and very patient with making sure that I understood the answer to my question.

–  V. M.–  

I don't think I would change anything. My call was answered in a timely manner and the representative was very courteous and he looked into my problem, he spoke to me very nice and I really appreciate that.

–  T. S.–  

The representative really seemed to listen, he was also proactive in his suggestions or solutions.

–  J. L.–  

She was very professional, very nice, listened to my problem and solved it.

–  S. B.–  

Knowledgeable and willing to go above and beyond to help me.

–  W. S.–  

They were willing to help me as quickly as possible, and assured me that it would be done and taken care of.

–  L. R.–  

Very helpful, organized and attentive.

–  D. B.–  

Reviews from Google

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